This page explains what our editors can help with, where account problems need to go and how to send us a message we can act on.
Contact Us
Ways to reach our editors, and the questions we can and cannot take on.
How Our Editors Can Help
Get in touch about anything you read in our guide to gambling sites not on GamStop or anywhere else on the site. We can act on messages like these:
- Corrections – a number or rule that has changed on the casino's own site. We look it up there, fix our page if it is out of date and record the change in the page date.
- Questions about terms – how a wagering requirement, a cashout limit or a deposit turnover rule affects your money. With illustrative figures, a £40 bonus at 30x means £1,200 of bets before it can be cashed out.
- Payments in general – how withdrawals by card, e-wallet, crypto and bank transfer usually behave, and why some deposit methods cannot be used to pay out.
- Listing feedback – a review you think is unfair, a check you would like us to weigh more, or something we do not yet cover.
- Commercial and press enquiries – partnership proposals and journalists' questions. Commercial contact has no effect on our reviews; our about us page explains how the site is funded.
There is one thing we cannot do: deal with your account. We cannot open, close, verify or unblock it, transfer money, find out why a payment is stuck or speak to a casino for you.
If the Problem Is With Your Account
We run none of the casinos on this site and cannot see inside any account. A balance that has been frozen, a withdrawal turned down or a bonus removed without notice can only be resolved by the casino:
- Start with support – contact the casino by live chat or email and ask it to explain in writing.
- Keep a record – screenshot the cashier, your balance and the bonus rules as they were on the day, and save every reply.
- Complain formally – send an email giving the date and time, the amount and the transaction or bet ID.
- Mind the time limits – answer the casino promptly and challenge a disputed bet as soon as you notice it.
If it is the gambling itself that worries you, the free services in our responsible gambling advice can be reached at any hour.
Sending Us a Message
Write to [email protected]. Tell us which casino, which page of ours and which figure you mean, what the casino's own site showed and on what date, and add a link to the rule or a screenshot of it.
Please never include passwords, card details, identity documents or other account details; we will not ask for them. We read every message, answer questions about our content, and update a figure as soon as we have confirmed it on the casino's pages.
Where a message is really about an account, we will say so and suggest what your complaint to the casino should contain. Where it is about gambling harm, our reply starts with the free help available.